• Patient Engagement and Satisfaction: Strategies to utilize that support your PCMH Journey.

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    Name: Patient Engagement and Satisfaction: Strategies to utilize that support your PCMH Journey.
    Date: January 25, 2019
    Time: 12:30 PM - 1:30 PM EST
    Event Description:

    Patient Engagement and Satisfaction: Strategies to utilize that support your PCMH Journey
    Friday, Jan. 25th, 2019, 12:30-1:30 pm ET
    Are patients involved at your practice? Are patients empowered? Explore strategies, that if used by your practice, can improve patient engagement and satisfaction. Satisfaction surveys alone will not create a primary care practice with a culture that is truly reflective of your patient population’s voice. Let’s explore various strategies to engage your patients, including your ideas to share with the group.
    Learning Objectives
    1. Identify strategies for patient engagement that require action by the population you serve and enhance the capacity of your practice.
    2. Explore how technology and digital tools can support and positively impact patient engagement.
    3. Determine the NCQA PCMH 2017 criteria that require, or can be strengthened, by patient engagement strategies.
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    Speaker: Dawn Gentsch, MPH, MCHES, PCMH CCE; PCMH, Consultant/Coach & Practice Facilitator, Des Moines, IA

    Dawn Gentsch is a health educator with over 20 years of experience in public health and primary care based in Des Moines, IA. As a PCMH coach and practice facilitation consultant, she has worked with primary care practices in many states. Her work with Kentucky practices began in the fall of 2012 and continues presently. Many of these practices have obtained NCQA PCMH recognition, with over half attaining level 3. She has had the opportunity to learn from, and work with, over 20 different Kentucky practices using the 2011, 2014, 2017 standards.

    Dawn is an NCQA PCMH certified content expert as well as a master certified health education specialist. She previously served as the Network Performance Improvement Manager for the Iowa Primary Care Association, responsible for data collection and reporting for systems improvement, electronic medical records systems development, quality, performance and systems improvement and training. She also led the PCMH Learning Collaborative for all Iowa community health centers. This Collaborative focused on practice transformation and Patient Centered Medical Home recognition

    She has served in governmental public health, non-profit health organizations and academia. Her work has included systems design development for children’s health service and access issues as well as chronic disease
    self-management system design. Dawn has extensive experience with coalition building, program management, as well as performance and quality improvement activities from a systems perspective.
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